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    We will continue to open on a restricted opening hours basis as an essential short term loan provider during this remainder of this lockdown. Business will continue on a more normal basis from 12th April with all stores open normal hours.

    Opening times are updated below and may be subject to change. All branches will also be available for click and collect or lending / financial services by appointment so if you wish to contact your branch for any reason please email them directly on the details below, call the shop mobile or visit your stores facebook page for the very latest information.

    Please note that loan interest payments and redemptions can be done by bank transfer by following the instructions below. Collection of goods can be arranged directly with your local store. If you need further help or you do not bank on-line then please contact your local store directly to make alternative payment arrangements.



    • NEW SERVICE Emergency Loan and Gold Buying service is now available ON-LINE. Click here to send us your enquiry.
    • If you don’t need to visit our branch or are in self isolation then ou can still pay by bank transfer to renew / redeem items. See below for details.

    Communication is vital and the best method of communication with your store is via store email. A list of store email addresses are listed below and we can communicate with you directly via email or call you to discuss your personal situation if you contact us. We will also regularly update our facebook page with any further contact details.

    Shop Mobile - 07517 047081
    Shop Mobile - 07379 229 043
    Shop Mobile - 07818 833 629
    Shop Mobile - 07747 539 434
    Shop Mobile - 07770 998 472
    Shop Mobile - 07307 044 750
    Shop Mobile - 07762 874 593

    Important Information: Financial Services Customers can still make remote payments and pay to redeem items / renew items while your store is closed by BANK TRANSFER

    Here's how:

    1. Email your specific branch on the email above with details of the transaction you would like to conduct with your full name and address, phone number and pledge contract number. We will contact you to let you know how much is outstanding if you wish to make a full redemption payment.
    2. Make your payment by BACS / Bank Transfer to the following account using your NAME and STORE as a reference (if space allows include your contract number also).Brown & Gold Ltd 

      Barclays Bank


      Sort Code : 20-37-13


      Acc Number : 93978672


      IMPORTANT – Remember to include CUSTOMER NAME AND BRANCH as your reference.

    3. We have 24hr access into our system so once the payment has been received into the bank we will complete the transaction remotely.Please note this will freeze any further interest payments or reduce them accordingly in the case of any part payments from the date of the transaction.
    4. You will receive email confirmation of the transaction once successfully completed and the goods will remain safely held in our vault for collection until the store re-opens.
    5. Please bring your contract and a copy of the confirmation email with you to the store for collection of goods once the store reopens. If new paperwork needs to be signed in the case of a renewal, this can be done once the store reopens however a record will also exist on our system.These are unprecedented times and we are here to support you for all of your financial and jewellery needs. We are keeping the stores open through lockdown to help you with access to emergency secured business loans and personal loans, stunning jewellery and jewellery and watch repairs. 

      If you have any other enquiries or questions not covered by the details above, please email your store directly.


      We want to thank you for your continued support and we hope you understand that our priority is for your wellbeing and the wellbeing of our staff. Most importantly we want you to stay safe, keep well and keep smiling.


      We hope this service helps you for your immediate needs and hope we are allowed to welcome you back mid-February for all your jewellery and financial needs!

    Christopher Brown