We are delighted to announce that we will remain open in line with the Government’s decision to allow essential businesses and loan providers to continue to trade throughout this current lockdown.
Opening times will vary between stores and we will open on a reduced hours basis typically from 10am-3.30pm where demand dictates.
Please visit your stores facebook page or email your store for the very latest information.
• NEW SERVICE Emergency Loan and Gold Buying service is now available ON-LINE. Click here to send us your enquiry.
• If you don’t need to visit our branch or are in self isolation then ou can still pay by bank transfer to renew / redeem items. See below for details.
Communication is vital and the best method of communication with your store is via store email. A list of store email addresses are listed below and we can communicate with you directly via email or call you to discuss your personal situation if you contact us. We will also regularly update our facebook page with any further contact details.
Important Information: Financial Services Customers can still make remote payments and pay to redeem items / renew items while your store is closed by BANK TRANSFER
Email your specific branch on the email above with details of the transaction you would like to conduct with your full name and address, phone number and pledge contract number. We will contact you to let you know how much is outstanding if you wish to make a full redemption payment.
Make your payment by BACS / Bank Transfer to the following account using your NAME and STORE as a reference (if space allows include your contract number also).
Brown & Gold Ltd
Sort Code : 20-37-13
Acc Number : 93978672
IMPORTANT – Remember to include CUSTOMER NAME AND BRANCH as your reference.
We have 24hr access into our system so once the payment has been received into the bank we will complete the transaction remotely.
Please note this will freeze any further interest payments or reduce them accordingly in the case of any part payments from the date of the transaction.
You will receive email confirmation of the transaction once successfully completed and the goods will remain safely held in our vault for collection until the store re-opens.
Please bring your contract and a copy of the confirmation email with you to the store for collection of goods once the store reopens. If new paperwork needs to be signed in the case of a renewal, this can be done once the store reopens however a record will also exist on our system.
These are unprecedented times and we are here to support you for all of your financial and jewellery needs. We are keeping the stores open through lockdown to help you with access to emergency secured business loans and personal loans, stunning jewellery and jewellery and watch repairs.
If you have any other enquiries or questions not covered by the details above, please email your store directly.
We want to thank you for your continued support and we hope you understand that our priority is for your wellbeing and the wellbeing of our staff. Most importantly we want you to stay safe, keep well and keep smiling.
We hope this service helps you for your immediate needs and look forward to welcoming you back in December to get on with your Christmas shopping!